Privacy Policy
At Charak Health Solutions (operated under the clinical supervision of Dr. Surabhi Vaidya), we are deeply committed to safeguarding the privacy and confidentiality of our patients and website visitors. This Privacy Policy outlines how your personal, clinical, and payment data is collected, used, and protected in compliance with applicable Indian laws, including the Information Technology Act, 2000 and Digital Personal Data Protection guidelines.
1. Information We Collect
When you interact with our website, book an appointment, or register for an educational masterclass, we may collect:
- Contact Details: Full name, mobile phone number, email address, and city of residence.
- Health & Diagnostic Information: Primary joint complaint (knee, spine, sciatica, neck), pain severity, prior medical interventions, and medical history shared voluntarily during intake questionnaires.
- Appointment & Transaction Details: Selected consultation slot, payment method (Online vs. Clinic Desk), transaction reference ID, and date of booking.
- Technical Browsing Data: IP address, device type, browser information, and website interaction metrics collected via cookies to enhance user experience.
2. How We Use Your Information
We use your information strictly for legitimate medical and administrative purposes, including:
- Scheduling and confirming diagnostic consultations and Panchakarma treatment sessions.
- Dispatching appointment confirmation, clinic directions, and reminders via WhatsApp and SMS.
- Providing secure access links for our live online educational masterclasses (via Webinar.gg).
- Maintaining confidential clinical records to assist Dr. Surabhi Vaidya in diagnosing and formulating personalized Ayurvedic treatment plans.
- Processing authorized transactions via secure payment gateway partners.
3. Payment Security & Financial Information
Charak Health Solutions does not collect, process, or store sensitive financial details such as credit/debit card numbers, CVV codes, UPI PINs, or net banking passwords. All online payments are handled directly by PCI-DSS compliant and Reserve Bank of India (RBI) authorized payment aggregators (such as PayU and Cashfree) using 256-bit SSL encryption.
4. Information Sharing & Non-Disclosure
We strictly do not sell, rent, trade, or share your personal or medical data with third-party advertisers or telemarketers. Your information is accessed only by authorized clinic staff and healthcare professionals involved directly in your clinical care or customer support.
5. Cookies & Advertising Analytics
Our website utilizes standard cookies, Google Analytics, and Google Ads conversion tags (including conversion ID AW-18534158307) to analyze aggregate site traffic, evaluate campaign performance, and improve accessibility. You may disable cookies in your web browser settings at any time without impacting your ability to book consultations.
6. Data Retention & Patient Rights
Clinical intake records are maintained in accordance with standard medical record retention standards in India. You hold the right to review, update, or request the deletion of your non-clinical personal contact details by contacting our clinic administration desk.
7. Contact & Grievance Redressal
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: